12 Month Content Outline
The Sales Lab is a 12 month series of live stream coaching sessions that provides high-value content at an affordable price. The Sales Lab sessions happen on a monthly basis and can be accessed using any mobile or laptop device. Once enrolled, a member will be emailed the monthly coaching material prior to the streaming session. And, because the sessions are streamed, attendees can interact with the speaker in real time.
12 Month Content Outline
January: A Modern Framework and Process for Sales Professionals
Great salespeople have great systems. When mastered, these systems direct any sales call toward a desired conclusion, help the sales professional maintain control of the call, and contribute to a low-pressure close. This month’s content contrasts traditional kitchen table sales models with modern consumer expectations. It introduces a highly effective four-step selling frame work that is perfectly suited to a modern consumer’s expectations.
February: Asking the Right Questions improves the Close
Many sales opportunities are lost during the initial conversation between the customer and the salesperson. There are a variety of reasons that this happens—pace, lack of preparation, attempts at multi-tasking, and poor listening skills. However, a salesperson who knows how to ask the right questions, listen for understanding, and connect information to a value proposition will differentiate him or herself and improve the closing percentage. This session will show attendees how to ask the right types of questions, provide them a series of effective questions, and illustrate the ways in which great questions result in a customer-focused value proposition.
March: Accelerating Trust
Talented salespeople understand that trust and emotions play a very significant role in earning business. Yet building trust is more than simply having a shared interest with a customer. Trust happens at a deeper level and often for reasons that seem inexplicable. This session provides attendees with a blueprint for building trust and a strong emotional connection with a customer. As a result, attendees will learn how to combine this valid interpersonal connection with a strong value proposition in order to convert more opportunities and earn more referrals.
April: People Don’t Buy a Two Inch Drill bit, They Buy a Two Inch Hole
Over the years many salespeople have been told to find the “pain” in their customers’ lives and to fix it in order to close the sale. However, research tells us that the majority of customers have simply grown accustomed to their existing comfort system—no matter how problematic. Thus, “take them to the pain” tactics may fail to create the intended result. This month’s session focuses on selling products beyond the simple benefit statements that are intended to fix “pain.” This session teaches attendees how to make strong emotional connections between products and the value-based conversation that happened at the beginning of the sales appointment. Using these skills a salesperson will improve his or her mix and inclusion percentages.
Resolving objections, price or stalls, is a matter or learning how to negotiate. However, in our hyper-connected consumer economy “the first person who talks loses” is more likely than ever to ruin a deal. This session will provide the attendees with a low-pressure/high-success rate series of negotiation tactics that can be immediately put to work during the closing phases of a sales call. These tactics are particularly effective when the customer feels that the price is too high for a system or that they should “think it over” or “talk to a few other contractors.” Following this session attendees will confidently know how to proceed and convert the opportunity to their favor.
June: Resolving the Price Concern
Price is an expression of sacrifice—what a salesperson asks a customer to give up in order to attain an outcome. Price concerns happen when a customer views the sacrifice that they are being asked to make in unfavorable or lopsided terms. In other words, when the perceived value does not exceed the perceived sacrifice a price concern or objection happens. This session provides attendees with the tools needed to resolve the majority of price concerns before they occur. Combined with the negotiation tactics from the prior month’s session salespeople will know exactly how to anticipate and resolve the majority of price concerns.
July: Resolving the Stall
Stalls are slightly more complicated than price concerns because they aren’t as quantitative. “I need to talk with my wife” or “I have another contractor stopping by” lack enough specificity for a salesperson to isolate the cause. Something is unaddressed. This session will provide the attendees with specific questions and a blueprint for addressing the stall but, more importantly, controlling the conversation in order to convert the opportunity. This is a “must have” skill as stalls tend to happen more commonly that direct price concerns.
August: Your Brand is the Product—Telling a Great Company Story
For years business owners in the trades have been told to “sell themselves” or that “they are they brand.” However, nobody has ever shown them how. In fact, a salesperson has two products to sell: the unitary equipment and the value of his or her company. The former is a commodity, the latter is not. Therefore, the latter has greater value. This month’s session focuses on telling a company story that creates legitimate differentiation, high-value insights, and consumer peace-of-mind.
September: Lead Management
Marketing and advertising are two of a company’s biggest expenses. They are also, despite what anyone says, the most risky. There’s simply no guarantee that there will be a return on the investment. Therefore, systematically managing open leads is a mandatory expertise that every salesperson needs. This session will show them how to manage leads to completion and how to create opportunities out of lost leads.
October: Referral Generation
Every salesperson knows that referrals are the best leads. Yet very few salespeople know how to generate enough of their own book of business. Referral generation is a matter of systems, high-value content, and timing. Done correctly, a salesperson has a continuous series of referral generation activities that keep his or her customer engaged on a regular basis. This session will show salespeople how to implement these systems, clarify high-value content strategies, and show them how to put the process in to action.
November: The Experience Economy: Part One
In today’s economy, how you sell is indivisible from what you sell. Customer’s expectations for high-touch service are indivisible from their expectations regarding price and product quality. A poor experience suggests the price will be lower while a rich and engaging experience suggests that the price and quality will be higher. However, a rich and engaging experience is more than shoe covers and a clean uniform. It is immersive, educational, and contains an esthetic aspect that is frequently overlooked. This session will provide examples of experience-driven sales organizations that dominate their respective categories. It will then provide attendees with four specific focal points that result in a world-class selling experience.
December: The Experience Economy: Part Two
Because salespeople do not have the luxury of brining the customer in to their office they have to create an outstanding consumer experience on their own. This means that they have to have unique ways to educate, immerse, engage, and transform the customer experience while in the customer’s home! This final session shows salespeople how to create this outcome—the perfectly crafted customer experience—and how to use it to close more work, earn more referrals, and create a customer for life.